Paradise Herbs — Terms & Conditions

 

Welcome to Paradise Herbs. These Terms & Conditions govern your use of our website and your purchase of herbal medicines and related products from Paradise Herbs.

By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. About Paradise Herbs

Paradise Herbs is a Pakistan-based online store offering herbal medicines and herbal wellness products to customers in Pakistan and internationally.

We aim to provide genuine products and accurate product information. Product availability, formulations, packaging, and pricing may change without prior notice.

2. Product Information & Health Disclaimer

Our products are herbal and wellness products intended for their stated purpose and should be used according to the product instructions.

Paradise Herbs does not claim that its products diagnose, treat, cure, or prevent any disease unless such claims are specifically permitted and supported under applicable law.

Customers should carefully read product labels, ingredients, warnings, and usage instructions before using any product.

If you are pregnant, breastfeeding, taking prescription medication, have an existing medical condition, or have concerns about using an herbal product, consult a qualified healthcare professional before use.

Do not use a product if you are allergic to any of its ingredients.

Paradise Herbs is not responsible for misuse, improper dosage, failure to follow product instructions, or use contrary to professional medical advice.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order when necessary, including because of product availability, pricing errors, suspected fraudulent activity, delivery restrictions, or other legitimate reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

The final amount payable may include applicable shipping charges, taxes, customs duties, import charges, or other fees depending on the destination country.

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country unless Paradise Herbs expressly states otherwise.

5. Payment Methods

Paradise Herbs accepts available payment methods offered at checkout, including Cash on Delivery (COD) where available.

Payment options may vary depending on the customer's location, order value, courier availability, and other factors.

An order may not be dispatched until the required payment or order confirmation has been completed.

6. Cash on Delivery

COD is available only in locations where Paradise Herbs or its delivery partners provide this service.

Customers placing COD orders agree to provide accurate contact and delivery information and to accept the package upon delivery.

Repeated refusal of genuine COD orders may result in COD being restricted or unavailable for future orders.

7. Shipping & Delivery

Paradise Herbs ships orders from Pakistan to eligible destinations worldwide.

Estimated delivery times may vary depending on the destination, courier, customs procedures, weather, public holidays, and other circumstances outside our control.

International customers understand that shipments may be delayed by customs or other government authorities.

Paradise Herbs is not responsible for delays caused by customs, incorrect customer information, inaccessible delivery addresses, courier disruptions, natural events, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information required for delivery.

8. International Orders & Customs

Customers ordering products internationally are responsible for ensuring that the products they order are permitted to be imported into their country.

Import laws and restrictions concerning herbal medicines and health products vary between countries.

Paradise Herbs cannot guarantee that every product is permitted for import into every country.

If an order is held, rejected, confiscated, returned, or delayed by customs because of the laws or requirements of the destination country, the customer may be responsible for the resulting costs, subject to applicable law and our Return & Refund Policy.

9. Seven-Day Return & Refund Policy

Paradise Herbs offers a 7-day return and refund policy.

Customers must contact Paradise Herbs within 7 days of receiving their order to request a return.

To qualify for a return, the product should generally be:

• Unused and unopened.
• In its original packaging.
• In resalable condition.
• Accompanied by the order details or proof of purchase.

For health, hygiene, and safety reasons, opened or used herbal medicine products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

Customers should contact Paradise Herbs before sending any product back. Unauthorized returns may not be accepted.

10. Damaged, Incorrect, or Defective Products

If you receive a damaged, defective, expired, or incorrect product, contact Paradise Herbs as soon as possible and preferably within 7 days of delivery.

We may request photographs, videos, order information, or other reasonable evidence to investigate the issue.

Depending on the circumstances, Paradise Herbs may offer a replacement, refund, or another appropriate remedy.

11. Refunds

Once an approved return is received and inspected, Paradise Herbs will process the applicable refund.

Refunds may be issued using the original payment method where reasonably possible. Processing times may vary depending on the payment provider, bank, courier, or other third-party service.

Shipping charges, customs duties, taxes, or other third-party charges may be non-refundable where permitted by applicable law.

12. Cancellation of Orders

Customers may request cancellation as soon as possible after placing an order.

An order may not be cancellable once it has been processed, dispatched, or handed to a delivery service.

If an eligible cancelled order has already been paid for, Paradise Herbs will process the applicable refund.

13. Prohibited or Misuse of Products

Customers agree not to misuse, resell, relabel, alter, adulterate, or modify Paradise Herbs products in a manner that violates applicable law or the product instructions.

Products should be kept away from children unless the product labeling specifically indicates otherwise.

14. Website Use

You agree to use the Paradise Herbs website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to interfere with website security or operation.
• Submit false or misleading information.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Copy or reproduce website content without permission.

15. Intellectual Property

The Paradise Herbs name, logo, website content, product descriptions, photographs, graphics, text, and other materials are owned by or licensed to Paradise Herbs unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our intellectual property without prior written permission.

16. Privacy

Paradise Herbs may collect information necessary to process orders, communicate with customers, provide delivery services, process payments, and operate our website.

Customer information should be handled in accordance with our Privacy Policy and applicable laws.

17. Third-Party Services

Paradise Herbs may use third-party payment processors, courier companies, hosting providers, communication services, and other service providers.

We are not responsible for delays, interruptions, or failures caused by third-party services beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Paradise Herbs shall not be responsible for losses resulting from misuse of products, failure to follow product instructions, incorrect information supplied by the customer, customs restrictions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. Changes to These Terms

Paradise Herbs may update these Terms & Conditions from time to time.

Any updated version will be posted on our website with the revised date. Your continued use of the website or purchase of products after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection or other laws that apply to customers in their jurisdiction.

21. Customer Complaints & Contact

If you have a question, complaint, return request, refund request, or concern regarding an order, please contact Paradise Herbs through the contact information provided on our website.

Please include your order number, name, contact details, and a description of the issue so that we can investigate and respond efficiently.

22. Acceptance

By using the Paradise Herbs website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Paradise Herbs
Pakistan
Serving customers worldwide