Refund policy

Return & Refund Policy — Paradise Herbs

 

Thank you for shopping with Paradise Herbs. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, exchanges, and refunds may be accepted.

1. Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be in its original packaging, where applicable.
You must provide proof of purchase or your order number.
The item must not be damaged due to misuse, improper storage, or handling after delivery.

Due to the nature of herbal and health-related products, opened, used, or consumed products generally cannot be returned for safety and hygiene reasons.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the product and packaging.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used herbal products.
Products that have been consumed.
Items damaged through improper use or storage.
Products without their original packaging, where applicable.
Clearance or final-sale items, unless they arrive damaged, defective, or incorrect.
4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable, except where the