Shipping policy

Paradise Herbs — Shipping Policy

 

At Paradise Herbs, we are committed to delivering your herbal medicines and wellness products safely and efficiently. We ship orders from Pakistan to customers in Pakistan and eligible destinations worldwide.

1. Order Processing

Orders are normally processed after payment confirmation or, for eligible Cash on Delivery orders, after order confirmation.

Orders are generally prepared for dispatch within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotions, holidays, or circumstances beyond our control, processing may take longer.

2. Delivery Times

Estimated delivery times depend on the destination and shipping service selected.

Typical international delivery may take approximately 7–21 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur because of customs clearance, weather, public holidays, courier disruptions, incomplete addresses, or other circumstances beyond our control.

Local Pakistan deliveries may arrive sooner depending on the customer's location and the courier service used.

3. Shipping Charges

Shipping charges are calculated according to factors such as:

  • Delivery destination
  • Package weight and size
  • Shipping method
  • Courier service
  • Number of products in the order

The applicable shipping charges will be shown to the customer before the order is completed, where possible.

4. International Shipping

Paradise Herbs ships internationally to eligible countries and destinations.

International customers are responsible for providing a complete and accurate delivery address, telephone number, and any other information required for successful delivery.

Before placing an international order, customers should check whether herbal medicines or health products are permitted for import into their country.

Import regulations vary from country to country.

Paradise Herbs cannot guarantee that a product will be permitted through customs in every destination country.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

Paradise Herbs is not responsible for delays, additional charges, refusal of entry, seizure, destruction, or return of a shipment caused by customs or import regulations.

Customers are encouraged to check their country's import requirements before ordering.

6. Cash on Delivery (COD)

Cash on Delivery is available in selected locations where the service is supported.

COD availability may depend on the customer's location, courier service, order value, and other conditions.

Customers placing COD orders agree to provide accurate contact and delivery information and accept the package when delivered.

COD may not be available for all international destinations.

7. Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Customers can use the tracking information provided by Paradise Herbs or the relevant courier to monitor their shipment.

Tracking updates may take some time to appear after the package has been handed to the courier.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

Paradise Herbs is not responsible for delivery failures or additional shipping costs caused by an incorrect, incomplete, or outdated address supplied by the customer.

If a package is returned to Paradise Herbs because of incorrect address information or failure to receive the package, additional shipping charges may apply if the customer requests re-delivery.

9. Delayed Shipments

Although we work with reliable shipping partners, delivery delays can occasionally occur.

Possible causes include:

  • Customs inspections or clearance
  • Weather conditions
  • Public holidays
  • Courier delays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • Government restrictions
  • Other circumstances beyond our reasonable control

A delayed shipment does not automatically qualify for a refund while the shipment remains in transit.

If you believe your package has been lost, please contact Paradise Herbs so we can investigate the shipment with the relevant courier.

10. Lost or Damaged Packages

If your package arrives damaged, please contact Paradise Herbs as soon as possible after delivery.

We may request photographs or other information to investigate the issue.

If a shipment is confirmed as lost by the courier, Paradise Herbs will work with the customer to determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

11. Refused or Unclaimed Packages

If a customer refuses or fails to collect a package without contacting Paradise Herbs, the package may be returned to the sender.

Any refund or re-shipping arrangement will be handled according to the circumstances of the order and applicable law.

For COD orders, repeated refusal or failure to accept orders may result in COD being unavailable for future purchases.

12. Changes to Shipping Policy

Paradise Herbs reserves the right to update this Shipping Policy when necessary.

Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have questions about shipping, delivery, tracking, customs, or your order, please contact Paradise Herbs through the contact information provided on our website.

Paradise Herbs
Pakistan
Shipping Worldwide